We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For quickest processing, please provide the original purchase order number used, the sku/item number for each product, and the quantity associated with each item.
To start a return, you can contact us at orders@tristateorthopedicproducts.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to a specific physical address based on the manufacturer.
Returns will be subject to a restocking fee that is issued from the manufacturer. Typically this fee is 15%; however, specific products are subject to a higher rate.
You can always contact us for any return question at orders@tristateorthopedicproducts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty
Product warranties are established by individual manufacturers. Typically, each manufacturer have a ranging warranty for specific product lines. If you have an item with a manufacturer or material defect, please contact us at
orders@tristateorthopedicproducts.com so we can inquire about getting a no-charge replacement sent out.
Exceptions / non-returnable items
Certain types of items cannot be returned such as cold therapy units, products without original packaging, clearance items, and products that have been opened.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds/Credits
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too if this was your original form of payment. If more than 10 business days have passed since we’ve approved your return, please contact us at
orders@tristateorthopedicproducts.com.
